Kareem Mayan's Weblog: customer experience, emerging technology, media, and more - A tremendous customer service story about United Airlines

A tremendous customer service story about United Airlines

They say that customer service in the airline industry stinks... but maybe it's just the North American airline industry? I had amazing service flying Kenya Airways to Egypt this summer... Found via this moderately interesting interview with LinkedIn founder Konstantin Guericke.

Bad customer experience kills big airlines
NewsGator has the right approach to customer service
Nintendo shocks woman with great customer service
Tremendous Nike commercial
Airlines trying to crack down on sales of frequent flyer miles

About

Hi, I'm Kareem Mayan. I co-founded eduFire, an online video tutoring company.

I've done time at ESPN and FIM.

I advise WorldBlu, helping them build democratic companies.

I moderated a council for Creative Good.

And, I helped bring Barcamp, a technology un-conference, to LA, ~~which is where I live.~~ I am now living and working in cool cities around the world.

More about me.

Opinions stated here are mine alone.

Contact: blog -at- reemer

Kareem Mayan's Weblog: Writing about customer experience, emerging technology, media, and more

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