Kareem Mayan's Weblog: customer experience, emerging technology, media, and more - Innovation through creating a better customer experience

Innovation through creating a better customer experience

Netflix and Apple understood their customers' pain points and innovated by drastically improving the video-rental and portable music customer experiences, respectively.

Bad customer experience kills big airlines
Creating passionate customers
Creating a P2P backup system
Creating a site design plan
Innovation in small vs. big companies

About

Hi, I'm Kareem Mayan. I co-founded Education Revolution.

I am a big media refugee.

I advise WorldBlu, helping them build democratic companies.

I moderate a council for Creative Good.

And, I helped bring Barcamp, a technology un-conference, to LA, which is where I live.

More about me.

Opinions stated here are mine alone.

Contact: blog -at- reemer