Linkblog is Back!
Thanks for the charming, handsome, and versatile Lex, my linkblog is back. Thanks, Lex!
Lex just had a not-awesome customer experience at a Best Western here in Santa Monica, which you should read if you're interested in how not to provide a good customer experience (hint: it involves bedbugs). Lex's experience illustrates how it's often a terrible response to a bad customer service incident that can make the situation 100x worse.
Speaking of poor experiences, I've had it with Movable Type. I'll be switching this blog over to Wordpress in the next little while, and will write about the experience if it's more challenging than I expect.