I hate bad customer service
.
"Interviews like these made me decide that, like the Swiss, United States citizens should be required to do a year of national service before starting their careers. But instead of the Army, it should be a year in the customer service industry. I'd think we'd have a lot fewer jerks in the world if everyone had to pull a tour of duty at a counter or behind a help desk."
A-fricking-men. Read the article at Salon.
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