Kareem Mayan's Weblog: customer experience, emerging technology, media, and more - A tremendous customer service story about United Airlines

A tremendous customer service story about United Airlines
They say that customer service in the airline industry stinks... but maybe it's just the North American airline industry? I had amazing service flying Kenya Airways to Egypt this summer... Found via this moderately interesting interview with LinkedIn founder Konstantin Guericke.

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Tremendous Nike commercial
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Why quantitative audience metrics don't always tell the story

About

Hi, I'm Kareem Mayan. I live in LA and Product Manage at FOX Interactive Media. Prior to that, I Technically Produced at ESPN.com. I also helped bring Barcamp, a technology un-conference, to LA.

More about me.

Opinions stated here are mine; FOX does not endorse them.

Contact: blog -at- reemer

Kareem Mayan's Weblog: Writing about customer experience, emerging technology, media, and more

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